FAQ – Frequently Asked Questions

What payments methods are available?

Our payments partner is Stripe.

Stripe: Debit/credit cards.

From which country will my order ship from?

All orders will ship out from our warehouse in Sweden.

Are all products in stock?

All products that are possible to buy on hyperfly.eu are stocked in our warehouse in Sweden. Once order is placed we will start packing your order.

Shipping costs and services?

Our shipping partners are DHL and FedEx. Available transport service will appear in the cart or the checkout depending when we know of delivery address. You will see costs and estimated transportation time.

How can I track my order when shipped out?

When shipping is booked for an order customer will receive an email with detailed information how to track the parcel.

Can you send orders marked as gifts?

All orders shipping outside of EU will all have commercial as purpose of shipping in all custom/transport documents. We do not change any prices or other information in these documents either.

Do you do custom products? Like custom rashgaurd, shorts ect.

Hyperfly Europe / Rebelz Sporting Goods do a lot of custom works for academies. Customization is something we really enjoy. We do rashguards, shorts, belts, gi’s, patches ect. Inquiries can be emailed to contact@hyperfly.eu. Please include design/description, number of pieces per design.

Can I visit Hyperfly Europe?

Of course. The Hyperfly Europe / Rebelz headquarters (showroom and warehouse) are located in Nystrandsgatan 31, Eskilstuna, Sweden.

I have a sizing question, can I get help?

 If you have any questions regarding sizing and products, please contact customer service.

Can I cancle my order?

During Swedish business hours (8:00 to 17:00 CET) we normally handle orders very fast, so if you wish to cancel you order please do it fast by contact customer service. Once the order has left the Hyperfly Europe warehouse the order can not be canceled.

Can I pre-order?

If you wish to pre-order a product, please contact customer service.

Can I retur or exchange a product?

Of course. All information regarding returns and exchanges are available in the terms and conditions and hyperfly.eu/returns.