FAQ – Frequently Asked Questions
The minimum order when shipping to the UK is 159 EUR.
Since Brexit the trade deal between EU and UK is that orders with a value less than 159 EUR must include UK TAX and we need to be registered as a company with VAT ID in the UK and pay the UK tax to the UK. If the order is over 159 EUR the TAX must be excluded and the customer must pay the UK TAX. Our system doesn’t support this kind of solution for including or excluding tax depending on order value.
“All customers outside of the European Union are responsible for customs fees, handling fees, import duties, VAT/TAX, and other charges in the receiving country”. This information is in the terms and conditions + visible when you choose the shipping method. All prices when ordering from outside of the EU are without Swedish TAX/VAT (25%).
If we would order from the UK after Brexit we need to pay 25% Swedish TAX, 12% import duties, 25-35 EUR as handling fee from Swedish customs.
Our payments partner is Stripe.
Stripe: Debit/credit cards.
All orders will ship out from our warehouse in Sweden.
All products that are possible to buy on hyperfly.eu are stocked in our warehouse in Sweden. Once order is placed we will start packing your order.
Our shipping partners are DHL, UPS and FedEx. Available shipping options and costs will be displayed in the cart when entering a valid postcode upon choosing shipping service. Shipping costs are based on total weight.
Please note that all partners and shipping services are not available in all countries. It differs from country to country.
When shipping is booked for an order the customer will receive an email with tracking information.
Detailed shipping information for each country can be found here.
All orders shipping outside of EU will all have commercial as purpose of shipping in all custom/transport documents. We do not change any prices or other information in these documents either.
Hyperfly Europe / Rebelz Sporting Goods do a lot of custom works for academies. Customization is something we really enjoy. We do rashguards, shorts, belts, gi’s, patches ect. Inquiries can be emailed to email@example.com. Please include design/description, number of pieces per design.
Of course. The Hyperfly Europe / Rebelz headquarters (showroom and warehouse) are located in Nystrandsgatan 31, Eskilstuna, Sweden. Please contact us before you will visit.
If you have any questions regarding sizing and products, please contact customer service.
During Swedish business hours (8:00 to 17:00 CET) we normally handle orders very fast, so if you wish to cancel you order please do it fast by contact customer service. Once the order has left the Hyperfly Europe warehouse the order can not be canceled.
If you wish to pre-order a product, please contact customer service.
Of course. All information regarding returns and exchanges are available in the terms and conditions and hyperfly.eu/returns.